FAQ

Gildan partners with Amazon

What is being announced today?

We are pleased to announce a partnership between Gildan® and Amazon. Gildan® will now leverage Amazon’s strong distribution network and fast-shipping to service customers worldwide.

The vast majority of our product offering will be available on Amazon’s marketplace. From time to time, we may have exclusive offerings with select retail partners outside of Amazon. Those products would only be available at those specific retailer’s locations and/or web sites.

Yes, Gildan® can still be purchased at our other retail partner’s locations and on their web sites. Other retail partners include, but are not limited to Kohls®, Dollar General®, Michaels® and Walmart.com.

Gildan® products will continue to be made available in an equivalent and competitive pricing format.

Leveraging Amazon’s strong distribution network, customers will benefit from top tier customer service and fast-shipping.

Where is my order?

If ordered on Amazon, please visit Amazon.com to view your order status. If ordered through goldtoe.com prior to our partnership with Amazon, your tracking information should come via shipping status email.

Unfortunately, older Gildan® gift cards are no longer valid.

If ordered on Amazon, please visit Amazon.com to view your order status. If ordered through gildan.com prior to our partnership with Amazon, your order will ship no later than February 7, 2020 and you will receive an email with order tracking information.

Please see Amazon’s Shipping and Delivery section for all shipping options.

If ordered on Amazon, please visit Amazon.com to view your order status. If ordered through gildan.com prior to our partnership with Amazon, your order will ship no later than February 7, 2020 and you will receive an email with order tracking information.

If ordered via Amazon, please visit Amazon’s Returns & Refunds section. If ordered via gildan.com, please contact our customer care with your order number and details. They will be able to assist you with any return details.

If ordered via Amazon, please visit Amazon’s Returns & Refunds section. If ordered via gildan.com, please contact our customer care with your order number and details. They will be able to assist you with any return details.

If ordered via Amazon, please visit Amazon’s Returns & Refunds section. If ordered via gildan.com, please allow 3-5 business days after your products are received at our warehouse for a refund to post to your account. The exact time frame will depend on your bank and credit card company.

We hope you will enjoy our special collections, exciting product previews and exclusive contents offered to our email customers. However, if you wish to unsubscribe we offer several options: At the bottom of our promotional emails, you’ll see a link to Unsubscribe or Manage Preferences or you can contact customer care to be removed. Please allow up to 7 days to an unsubscribe request to fully take effect. We ask that you not mark goldtoe.com emails as SPAM as a method to unsubscribe as it could result in the blocking of other important emails from Gildan® including order status, returns or refund status.